Question 1

What is PhotoReel?

Accepted Answer

PhotoReel turns your still photos into short cinematic videos. Upload a photo, pick a scene like Gentle Smile, Warm Hug, Pet Play, or Memorial Tribute, and we generate a 5-second video in about 10 seconds. No prompts, no technical skills — just choose what you want the photo to do.

Question 2

Can I use the videos for commercial purposes?

Accepted Answer

Yes. Starter, Pro, and Ultra plans all include a full commercial license and no watermark, so you can use the videos on social media, in marketing, or in client projects. Free-tier videos include a small PhotoReel watermark and are for personal use.

Question 3

Can I change plans later?

Accepted Answer

Yes. Upgrades take effect immediately and are prorated — you only pay the difference for the remainder of the current billing period. Downgrades take effect at the end of the current period so you keep the credits you've already paid for.

Question 4

What happens to unused credits when I cancel?

Accepted Answer

Your credits stay usable until the end of the current billing period. After that, monthly subscription credits expire; one-time credit packs you bought separately remain valid for 12 months from purchase.

Question 5

Do you offer student or non-profit discounts?

Accepted Answer

Yes. Email hello@photoreel.app from your .edu address (students) or with your 501(c)(3) letter (non-profits) and we'll set up a discounted plan.

Question 6

How does it work under the hood?

Accepted Answer

PhotoReel uses advanced image-to-video AI models to analyze your photo and animate subjects naturally — faces smile, subjects move, scenes breathe. We pick the right model for each scene so you never have to choose.

Question 7

How does the credit system work?

Accepted Answer

You use credits to generate videos. Different models and video durations consume different amounts of credits. You can purchase credit packs or subscribe to a monthly plan to receive a steady supply of credits at a discount.

Question 8

Do you offer refunds?

Accepted Answer

We offer a satisfaction guarantee. If a generated video fails due to a system error, we will refund the credits. For subscription payments, please contact our support team within 7 days if you're not satisfied.

Question 9

How can I get support?

Accepted Answer

Our dedicated support team is available 24/7. You can reach us via the contact form on our website or by emailing support@photoreel.app.

Pricing

Choose your plan

Frequently Asked Questions

Pricing

Choose your plan

Frequently Asked Questions

Choose your plan

Frequently Asked Questions

1What is PhotoReel?

2Can I use the videos for commercial purposes?

3Can I change plans later?

4What happens to unused credits when I cancel?

5Do you offer student or non-profit discounts?

6How does it work under the hood?

7How does the credit system work?

8Do you offer refunds?

9How can I get support?

Choose your plan

Frequently Asked Questions

1What is PhotoReel?

2Can I use the videos for commercial purposes?

3Can I change plans later?

4What happens to unused credits when I cancel?

5Do you offer student or non-profit discounts?

6How does it work under the hood?

7How does the credit system work?

8Do you offer refunds?

9How can I get support?